Review of Twenty CRM
Twenty is a modern open-source CRM designed for teams that want to regain control of their data. Built with React, NestJS and PostgreSQL, it ships a Figma-grade UI and all the building blocks of a modern CRM: custom objects, workflows, views and native AI agents. Available self-hosted under AGPL-3.0 or in the cloud at $9 per user per month, it is one of the most credible open-source alternatives to Salesforce and HubSpot.
Twenty CRM: Alternative open source à Salesforce avec agents IA, chat et MCP intégrés.
Best for
- Startups wanting a modern flexible CRM
- Teams caring about data sovereignty
- SMBs seeking a Salesforce alternative
- Developers wanting to customize their CRM
Not ideal for
- Very large companies with complex legacy workflows
- Teams wanting a fully plug-and-play marketing suite
- Users without technical skills for self-hosting
- Use cases without structured customer relationships
Pros & cons
- ✅ Open source AGPL-3.0, free self-hosting
- ✅ Modern Figma-grade UI on a TypeScript stack
- ✅ Custom objects and workflows with no extra cost
- ✅ AI agents and MCP server included in every cloud workspace
- ✅ Very affordable cloud at $9 per user per month
- ⚠️ Smaller integrations ecosystem than HubSpot
- ⚠️ Self-hosting requires DevOps skills
- ⚠️ Some advanced modules still in progress
- ⚠️ Mobile app less polished than competitors
Our verdict
Twenty stands as the most convincing open-source CRM on the market. Its promise — to provide a modern and flexible Salesforce alternative while keeping control of data — is delivered with remarkable engineering quality. The interface, comparable to a Figma creation, breaks radically with legacy CRMs. Custom objects and workflows with no extra cost make it an adaptable platform for any business. Native integration of AI agents and the MCP protocol signals a clear vision: become the reference CRM for the agent era. On the downside, the integrations ecosystem still has to mature, and self-hosting requires DevOps skills. Yet with a $9 per user per month cloud and AGPL freedom, Twenty offers an unbeatable value-to-price ratio. For startups and SMBs, it is one of the best CRM decisions to make in 2026.
Alternatives to Twenty CRM
- 24/7 AI customer support chatbot that answers from your knowledge base, qualifies requests, escalates to humans and automates ticket workflows.ChatbotsAutonomous Agents+2
- Activepieces is an open-source Zapier alternative with 280+ integrations, native MCP support, and a free self-hosting option with unlimited task executions.Workflow Automation+2
- AI agent orchestration platform to automate your business processes.AI AgentsAutonomous Agents+2
- AgentDock is an AI tool for workflow automation and faster writing.AI Agents+2
- AI Agent Store is an AI tool for workflow automation and faster writing.AI AgentsAutonomous Agents+1
- Aimyads.ai is an AI tool for landing pages and faster writing.Online Advertising+3
- Enterprise AI agent orchestration platform with no-code building, governance and 1000+ secure integrations.AI AgentsAutonomous Agents+2
- Akkio is an AI tool for dashboards and business intelligence.Business Intelligence+3
- Aomni is an AI tool for sales enablement and lead generation.Sales Enablement+3
- Appark AI is an AI tool for workflow automation and faster writing.No-CodeWorkflow Automation+2
- Assista is an AI tool for workflow automation and faster writing.No-CodeWorkflow Automation+2
- Bardeen automates repetitive browser tasks using AI, without coding — triggerable in one click directly from Chrome.Workflow AutomationNo-Code+2
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FAQ
What is Twenty CRM?
A modern open-source TypeScript CRM designed as an alternative to Salesforce and HubSpot with native AI agents.
Is Twenty really open source?
Yes, under AGPL-3.0. You can self-host it for free with Docker Compose.
What does Twenty Cloud cost?
The Pro cloud plan is $9 per user per month billed yearly — less than one month of HubSpot Sales Pro for 10 people.
Does Twenty integrate AI?
Yes, AI agents and an MCP server are included in every cloud workspace, with a native chat experience.
Can I customize Twenty?
Yes, you can create custom objects, fields, views and workflows at no extra cost.